Opportunity: When this high-powered global consulting firm wanted to enhance their consultants’ individual and team performance, and foster more cohesiveness and cooperation throughout the organization, they engaged Genos to take on the challenge. Genos’ initial assessments revealed an opportunity to improve individuals’ emotional intelligence as a way to enhance leadership, teamwork, client relationship-building, and business development, and help the firm thrive in an increasingly competitive marketplace.

Approach: Genos designed an emotional intelligence coaching and training initiative to help the company’s consultants achieve greater success in their individual and team performance, as well as with client relations and new business development. Using a combination of assessment tools, training, one-on-one coaching, and a unique internal Change Agent program, Genos worked with the company’s consultants over an 18-month period to improve the way employees related and communicated with each other and with their clients. Through profoundly candid group conversations, employees brainstormed and discussed how best to lead, manage, and motivate each other and achieve the highest levels of client satisfaction.

Results: Across the board, the company’s consultants demonstrably improved their emotional intelligence and as a result enhanced their job performance, developed richer client relationships, and generated more new business. In addition to facilitating greater job satisfaction and higher-functioning teams, Genos’ EI enhancement program also helped transform many consultants’ lives – helping them win promotions, achieve greater work-life balance, and even improve their personal relationships.

Opportunity: Facing less-than-stellar employee morale and performance, this retail organization tapped Genos to improve its staff satisfaction and engagement within its Project Management Office. Genos created an emotional intelligence program aimed at enhancing leadership and development among team leaders as a means to improve employees’ teamwork, performance, and overall happiness at work.

Approach: Genos worked with a group of senior executives over a six-month period – integrating a combination of EI assessments, group workshops, and individual coaching, and investing a total of 34 hours per executive. Because leadership enhancement leads to improved employee satisfaction, productivity, and performance, the Genos program was designed to improve the skills of team leaders so as to impact employees’ ability to work effectively and positively in groups.

Results: The company improved its overall staff satisfaction and engagement by 20 percent and employees increased their interpersonal effectiveness by 45 percent. In addition, the Genos program produced a 23 percent improvement in project team leaders’ emotional intelligence and a 33 percent improvement in productivity within the company.

Opportunity: One of the world’s leading pharmaceutical companies was seeking a way to improve its sales performance and turned to Genos for a solution. Genos designed an EI development program to enhance sales performance by improving emotional intelligence in the company’s sales team.

Approach: Genos trained a select group of sales managers in the Genos EI Enhancement Methodology – training them to eventually act as coaches for the rest of the sales reps participating in the program. Over six months, the sales managers participated in EI enhancement workshops and coaching sessions, and their experiences were then integrated into the company’s sales rep development program emphasizing emotionally intelligent selling techniques.

Results: The sales representatives improved their sales performance by 13 percent and achieved an improvement of 25 percent in their demonstration of emotional intelligence in the workplace. Retention levels of key sales employees also improved during and after the EI enhancement program and, all in all, Genos’ EI enhancement program returned approximately five dollars for every dollar the company invested during the six-month period.