Dr. Ben Palmer. Ben is the founder and CEO of Genos, and based in our Worldwide Headquarters office in Sydney, Australia. Over the last 7 years, Ben has led the design of products and client experiences in both the emotional intelligence and employee motivation areas of the business. A widely recognized academic expert on emotional intelligence, Ben has an extensive publication list in the area. In August 2004 he was invited to be a member of the prestigious Consortium for Research on Emotional Intelligence. He is the recipient of numerous academic awards as well as the 2006 AITD (Australian Institute of Learning & Development) Award for an outstanding contribution to the practice of learning and development.

Ben completed his PhD in Psychology at Swinburne University in Melbourne. Outside of work, he enjoys wine-tasting, political discussions and a round of golf whenever work allows. With a keen interest in people and culture, Ben is also an avid international traveler. He and his partner, Georgia, recently celebrated the arrival of their first son, Lachlan.

Sue is a senior consultant and Master Trainer for Genos’ Asia Pacific region. She is passionate about individual and team development and has a strong belief that everyone can realize their potential and achieve their own level of excellence in their chosen field. A flexible and adaptable facilitator and professional speaker, Sue’s natural style inspires and motivates participants to maximize their skills and achieve their potential through discovery and accelerated learning. Sue holds qualifications in Psychology, Management, Organisational Development, Human Resources, Marketing, Leadership and training and development and has just completed her Grad Cert in Positive Psychology from Harvard University. Her passion for travel is continually fulfilled through working with clients in all areas of the world, as well as personal travel, with a keen knowledge of Asia, Africa and Europe.

As Genos’ Chief Technology Officer, James spends much of his time solving complex system issues, which usually entails very specialised interventions such as rebooting the server. :-) Having studied both business and computing at the University of Technology, Sydney, James is equally at home analyzing a marketing plan as he is programming a web application. In his role, James oversees everything technical within Genos, including the implementation of new assessments and reports within the Genos Online System, maintenance of our web sites and all the mundane IT issues that other people hate but that James seems to take delight in resolving. Outside of work, James is an avid student of the traditional Chinese martial art of Jow Gar Kung Fu and is hoping to grade black sash before his wife does!

Matt is the Chief Operations Officer for Genos and is based in Genos’ office in Sydney, Australia. Matt possesses almost 20 years of international commercial experience within the Learning & Development industry, including stints as Director of Sales and Marketing for Herrmann International Asia, Director of Finance and Strategy for AchieveGlobal, and Chief Financial Officer for Zenger-Miller. Matt has a Bachelor’s of Commerce degree in Accounting from Santa Clara University. Born and raised in Honolulu, Hawaii, Matt is an American-expat who spends a lot of his time flying between Australia and the United States. He’s an avid cycler, is passionate about food and wine, (hence the cycling), and a theatre lover. Pictured with Matt—Bella, the Genos office mascot.

Jackie is the Vice President of Sales and Marketing for the Genos’ Americas region. Prior to arriving at Genos, Jackie held numerous sales executive roles within the Training & Development industry, including VP of Sales-Southeast region for AchieveGlobal, and Sales Regional Director for the Southeast region at Zenger Miller. Jackie holds an MBA from Florida Atlantic University. While her official residence is in South Florida, Jackie is a true ‘road warrior’ who spends much of her time travelling to meet with clients and to the Genos Americas region headquarters office in Seattle, Washington. Of Puerto Rican heritage, Jackie is passionate about regional Latin American cuisine, interior design, tango dancing and raising orchids. Jackie is the proud mother of two beautiful daughters, Lydia and Alyana.

Gilles is the Director of Research and Development for Genos—a heady position that involves the ongoing validation of our core assessments and research into their application, both current and future. He is also actively involved in new product development for Genos. Gilles completed his PhD in psychology based on an extensive analysis of the Genos EI Inventory, the results of which helped shape the current seven-dimension model that is used today. Gilles has also published a number of scientific papers on psychometrics, applied statistics, and individual differences (intelligence, personality, emotional intelligence). Gilles officially joined the Genos team in January 2008 and works in our Melbourne office. In his spare time, Gilles is an avid lover of film as well as an aspiring screenwriter.