Intelligence itself offers many benefits when it comes to business, but there’s a particular type of intelligence that managers, supervisors, and other workers have realised the importance of – emotional intelligence (EI). EI refers to the capacity to identify, assess, and manage emotions in yourself and others. EI is a trait that can be learned and developed, and because emotionally intelligent leadership is so effective, anyone involved in supervising or managing others can benefit from honing their EI skills. The key principles of EI include:
- Social skills
Emotionally Intelligent Leadership at Work
EI is a valuable asset in the workplace. Individuals with high EI are better able to manage work stress, cooperate with others, solve conflicts, and learn from interpersonal mistakes. EI is most important in settings where people work together with others, such as in human resources, sales, and real estate. EI is a vital trait for people in positions of leadership. Emotionally intelligent leadership allows for an environment where people feel relevant and motivated.
Leaders who are highly emotionally intelligent can also use their skills to build trust and rapport with their employees. They tend to view members of their team as people with unique backgrounds, personalities, and abilities, not as a uniform collective. They strive to understand and connect with their employees, sharing their concerns and joys. When conflicts do arise, emotionally intelligent leadership is about controlling impulses, seeing the situation from all sides, and finding mutually beneficial solutions.
Signs of a Leader with Low Emotional Intelligence
Whereas leaders with high EI are effective at maximising their employees’ efforts and outputs, those with low EI are more likely to affect their team’s productivity negatively. Leaders who need to improve their emotional intelligence and leadership often display certain behaviours and attitudes. For example, they:
- Often criticise others when they make mistakes
- Refuse to take responsibility for errors
- Refuse to accept critical feedback
- Tend to play the role of the victim
- Communicate in passive, aggressive, or passive-aggressive ways
- Are not open to others’ opinions
Learning Emotional Intelligence
Despite these issues, emotional intelligence is something that can be learned and developed. Genos International teaches professionals how to apply emotional intelligence skills that enhance their self-awareness, leadership, empathy, and resilience. We understand that applying emotional intelligence at work is fundamental to success. Our team includes individuals who are skilled and experienced in assessment and survey design, research, creating learning programs, and integrating these elements to deliver results. All our facilitators and coaches are credentialed professionals themselves, and we share a personal commitment to what we do.
As a leading provider of emotional intelligence solutions in Australia, we provide assessment and training tools for many different types of businesses. We offer a public certification program in the main cities as well as in-house certification programs in particular situations. Contact Genos today to find out more about how we can help your business succeed.