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Enhancing Change Management with Emotional Intelligence Development

New research by global best practice insight and technology company CEB Global has found that the average organisation has experienced five enterprise-wide changes in the past three years. If you work in an ASX 200 company, or large government organisation, no doubt you’re familiar with the type of major changes undertaken. They range from technology“Enhancing Change Management with Emotional Intelligence Development”

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Improving emotional intelligence: What is the best approach and what is the return on investment (ROI)?

Since Peter Salovey and Jack Mayer first introduced the concept of emotional intelligence in 1990, there have been more than 3,000 scientific articles published on it. Collectively, this research suggests that you can improve your emotional intelligence. However, like improving any skill we have, improving emotional intelligence takes time and the systematic practice of applying“Improving emotional intelligence: What is the best approach and what is the return on investment (ROI)?”

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Which emotional intelligence assessment should I use?

Following three decades of research, there is now a diverse range of reliable and valid measures of emotional intelligence available for use in talent identification, management and development. With this diversity, questions understandably abound about which approach best suits recruitment, talent identification, development and the like. Here is a summary of the three major approaches“Which emotional intelligence assessment should I use?”

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Emotionally Intelligent Coaching

Emotions are integral to everything we do – for every situation we encounter there will be an emotional response. Emotions are complex and they result in verbal, physiological, psychological and ultimately – behavioural responses. Emotion is often the driving force behind motivation, positive or negative, and for many of us, life is given its meaning“Emotionally Intelligent Coaching”

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The Role of Emotional Intelligence in Creating Mentally Healthy Workplaces

While organisations have used emotional intelligence to develop leadership, sales and customer service competence for decades, the potential efficacy of emotional intelligence development in another, possibly more important aspect of organisational life, is becoming evident. Businesses now are grappling with a problem that has significant financial, ethical and societal ramifications. The concept of a mentally“The Role of Emotional Intelligence in Creating Mentally Healthy Workplaces”

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From Destructive to Constructive: 360-degree Emotional Intelligence Feedback

Handled poorly, 360-degree feedback can be destructive, particularly in workplaces causing low emotional intelligence. Just how destructive hit home recently when a colleague revealed they used the S.A.R.A.H. mnemonic to help people prepare for what it can be like. S.A.R.A.H. stands for Shock, Anger, Resentment, Acceptance and Help. Similar to the five stages of grief“From Destructive to Constructive: 360-degree Emotional Intelligence Feedback”

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How to Survive in a Workplace Causing Low Emotional Intelligence

In our world of ‘do-more-with-less’, where financial pressures abound and constant change is the new certainty, it may be no surprise that low levels of emotional intelligence amongst employees is on the rise. Every year, Genos International measures thousands of individuals’ emotional intelligence. More specifically, we measure how often people demonstrate emotionally intelligent workplace behaviour.“How to Survive in a Workplace Causing Low Emotional Intelligence”

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