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The Role of Emotional Intelligence in Creating Mentally Healthy Workplaces

While organisations have used emotional intelligence to develop leadership, sales and customer service competence for decades, the potential efficacy of emotional intelligence development in another, possibly more important aspect of organisational life, is becoming evident. Businesses now are grappling with a problem that has significant financial, ethical and societal ramifications. The concept of a...

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From Destructive to Constructive: 360-degree Emotional Intelligence Feedback

Handled poorly, 360-degree feedback can be destructive, particularly in workplaces causing low emotional intelligence. Just how destructive hit home recently when a colleague revealed they used the S.A.R.A.H. mnemonic to help people prepare for what it can be like. S.A.R.A.H. stands for Shock, Anger, Resentment, Acceptance and Help. Similar to the five stages of...

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How to Survive in a Workplace Causing Low Emotional Intelligence

In our world of ‘do-more-with-less’, where financial pressures abound and constant change is the new certainty, it may be no surprise that low levels of emotional intelligence amongst employees is on the rise. Every year, Genos International measures thousands of individuals’ emotional intelligence. More specifically, we measure how often people demonstrate emotionally intelligent workplace...

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