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Purchase tokens

How to purchase tokens

If you’re Self-managing your own Genos emotional intelligence assessments, you will need to pre-purchase tokens. This article provides information about and how to complete this process.

For practitioners in Australia requesting a Genos-managed survey, the pre-purchase of tokens is not essential. Once you have submitted our online survey request form (located in the Member Portal dropdown), we will invoice you for the number of tokens required to initiate your requested survey.

What are tokens and why use them?

The “tokens” feature has been implemented to provide a simpler way of accounting for usage on Genos Surveys. Please note that this feature will be rolled out over a period of time, so if you cannot see the “Tokens” option on your client record, that means tokens have not been enabled on your account just yet.

The primary benefits of the token system are:

  1. Bulk discounts for pre-purchasing larger quantities of tokens (for self-managed surveys only).
  2. Fewer transactions (one purchase of tokens can cover multiple surveys).
  3. Simplicity when participants are being added to or removed from groups.
  4. The ability to pre-purchase assessment credit (Genos-managed service included).

How are tokens used?

Once tokens have been enabled for your client, you will need to have a sufficient number of tokens to add participants to a survey group. When adding participants to a survey group, tokens will be deducted at the following rates:

  • Leadership/Workplace Self Report: 15 tokens
  • Leadership/Workplace 180 Report: 30 tokens
  • Leadership/Workplace 360 Report: 40 tokens
  • Selection Report: 6 tokens

Tokens are sold in batches and each batch of tokens has an expiry date, which is two years from the date of purchase.

Tokens are deducted at the aforementioned rates whenever a participant is added to a survey group. If a participant is removed from a survey group before their report has been downloaded then the tokens related to that participant will be re-instated. However, once a report has been downloaded for a participant, tokens will not be re-instated if that participant is subsequently removed from the group.

How to purchase tokens?

If you are a Genos EI Certified Practitioner located in Australia, you may pre-purchase tokens online to self-manage your assessments from the Genos Surveys section of the Member Portal.

If you were Certified by a Genos distributor partner (outside of Australia), please contact your local Genos distributor to purchase tokens.

Tokens are sold in batches. In order to qualify for volume discounts, a batch of tokens with a total value of $5,000 or more must be purchased in a single transaction. Flexible payment terms can be arranged for purchases over $25,000.

Tokens purchased from the Member Portal can be used in Genos Surveys for any assessment type. The purchase options for each report (available in the Member Portal and displayed in the Pricing List) are provided to help you choose the quantity you need and see the discount options for bulk purchases.

Once you have chosen the quantity of tokens, added them to your online shopping cart and completed payment, tokens will be credited to your Genos Surveys account on or before the next business day (ie. within 24 hours, excluding weekends).

Please note: We are also looking into providing you with the option of purchasing tokens from directly within Genos Surveys (allowing instant deposit of tokens), so this process will most likely be altered in the future.

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