This case study was presented at the Genos Annual Global Conference, by Nikki Langman, a Learning and Development Specialist at Cargotec – a global cargo handling company. In this video case study, Nikki shares the game changing and life changing impact Genos EI development has had on her company over the first year. 128 participants (91...
Category: Case Studies
Promoting student well-being
This research study is a summary of the full report 'Promoting regional student nurse wellbeing, resilience, and retention through an emotional intelligence intervention' prepared in February, 2018 by: School of Health and Human Sciences, Southern Cross University, Coffs Harbour Dr Desirée Kozlowski Professor John Hurley Associate Professor Marie Hutchinson Background The Southern Cross University Coffs...
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Reducing HR-related costs in a large company
BackgroundA large company was facing increased HR-related costs associated with involuntary managerial turnover, stress-related claims and poor productivity levels. A suspected cause of these issues was poor manager behaviour towards employees. It was difficult for the organisation to quantify and put forward recommendations to management about how to respond to the rising problem. The Genos...
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Increased Employee Engagement within a large Government agency
BackgroundA large NSW government agency was about to go through a restructure that would affect a large number of people. There was considerable anxiety, uncertainty and stress amongst the workforce that was impacting productivity, decreasing employee engagement and decreasing service levels. The Genos Solution Genos trained a team of internal learning and development facilitators to...
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IBM: Leadership Emotional Intelligence and Employee Engagement
BackgroundIBM has been a long standing client of Genos, utilizing our emotional intelligence assessment and development programs to help improve coaching and mentoring skills in their managers and the effectiveness of their process improvement personnel. To help further the business case internally, Genos and IBM ran a research project looking at the relationship between leaders’...
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Improving Sales Revenue – Sanofi-Aventis
BackgroundSanofi-Aventis is the fourth largest pharmaceutical company worldwide with nearly 105,000 employees in over 110 countries.Genos had previously conducted a research study with pharmaceutical sales representatives showing a direct relationship between sales reps emotional intelligence and their performance as measured in revenue generated. While convinced of the relationship, Sanofi-Aventis wanted to examine whether the emotional...
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Large-Scale Change Projects in the Retail Sector
BackgroundA large Australian iconic retailer with many sub-companies and brands was moving to a shared-services model. Large-scale change projects were being facilitated with the assistance of iconic professional service firms to centralise operational functions such as IT, Finance and Human Resources.As can happen with these types of transformation projects, the announcement and commencement of them...
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