our podcast
EI at Work
EI at Work is a monthly podcast that highlights the difference emotional intelligence (or a lack thereof), makes in businesses across the globe. Each episode, co-hosts Dr Ben Palmer and Marie El Daghl are joined by professionals and leaders implementing EI in their workplace. They share real-world examples of how EI has transformed their customers, staff, business outcomes and selves.
Heading 2
Latest Episode
Tune in online or on your preferred podcast app and stay on top of the world’s most in-demand job skill.
MEET THE HOST
Dr. Ben Palmer
Dr Ben Palmer is the CEO of EI network, Genos International. Renowned for transforming workplaces, business outcomes and lives, Genos International is a world leading provider of EI assessments and development programs.
At Genos International, Dr Palmer has been at the forefront of providing game-changing emotional intelligence services to iconic organisations worldwide, such as IBM, Pfizer, Rio Tinto, Laing O Rourke, and Qantas. Through his work with leaders and professionals, he has invaluable insight into how EI significantly improves staff performance, customer satisfaction, profitability and more.
Dr Palmer completed his PhD at Swinburne University, Melbourne. He developed the first Australian model and assessment of emotional intelligence specific to workplace outcomes. Dr Palmer has continued to contribute his extensive knowledge to various global research articles, book chapters and journals.
As our resident EI Expert on EI at Work, Dr. Palmer brings his extensive knowledge to facilitate thought-provoking discussion on the transformative effects of EI.
MEET THE HOST
Marie El Daghl
Marie El Daghl brings both her business nous and communication expertise to her role as EI at work co-host. She is the Managing Director of Sydney based marketing and communication agency, Chasing Albert. She knows the Genos International business very well having undergone certification and worked closely with our business for many years.
Since 2000, Marie has dedicated her career to helping individuals and brands communicate effectively. Her communication and media training experience is diverse, and she has worked with a myriad of clients such as the French Ambassador to Australia, Mastercard, Nespresso, and many more.
You can expect her to bring out the best in all EI at Work guests, ask the questions on your mind and keep the jargon to a minimum for all those new to both EI and the Genos community.
MARCH 2022
Signs you need to improve psychological safety in your workplace
Do you want psychological safety at work? You need emotional intelligence.
In the face of continuing change, COVID disruption stress and high levels of burn out, people are in desperate need of psychological safety, and ready and willing to change jobs to find it.
But how can you tell if your workplace needs to work in this area?
World-leading EI expert and CEO of Genos International, Dr Ben Palmer, reveals the signs you need to look out for. Plus, how emotionally intelligent ways of working can create and support psychologically safe teams.
JANUARY 2022
Why facial expressions aren’t a true reflection of our emotions
Welcome to 2022 and a new world of work. Virtual teams and remote work are here to stay, and the lines between our professional and personal lives are more blurred than ever. As we learn to adapt to all this change, being in touch with the emotions of ourselves and others is critical. The issue? Some of our core beliefs about managing, perceiving, and understanding emotions are wrong. We’re joined by Dr Lisa Feldman Barrett, Distinguished Professor and Scientist, to discuss how emotions are made and what her revolutionary research has uncovered about facial expressions and reading emotions.
OCTOBER 2021
Your EI Questions – Answered
Everyone wants to know more about emotional intelligence, and for good reason. Emotional intelligence is a soft skill that’s in high demand. It’s promised to improve many facets of work and personal life, including productivity, job satisfaction, stress, and change just to name a few.
Want to know more? Tune into this special episode of EI at Work, where we answer our listener questions sent in over past 6 months.
SEPTEMBER 2021
The importance of emotional intelligence for teachers and educational leaders
Educator, mentor, counsellor, motivator, mediator, and even friend. On any given day, school teachers and leaders wear many hats to fulfil the demands of their profession. However, with these different roles comes the toll of highly charged emotional labour. We’re joined by Neil McDonald, CEO of QELi, to discuss why growing emotional intelligence in school teams is key to enhancing culture, wellbeing, and student outcomes.
AUGUST 2021
Coaching with compassion and its role in helping people change
A big part of any manager or leader’s job is to help people change – yet we often overlook the way we tackle this. Coaching is often approached from a lens of compliance, that is, with set ideas of how people need to act or change. While the best of intentions may drive this style, trying to ‘fix’ others is far from effective. We’re joined by distinguished professor and author Richard Boyatzis to discuss why leaders must coach with compassion.
JULY 2021
How EI helped a patient-centric pharma company enhance vision and workplace culture
We’re introduced to a pharmaceutical startup that harnessed the power of EI to cultivate a successful organisational culture – from the get-go. Newly formed from its major pharmaceutical parent, the startup was on a mission to establish patient-centric vision and improve ways of working. Over 18 months, they worked with Genos to implement an EI program that helped them transform workplace behaviours and reach these goals.
OCTOBER 2024
EI Future Global Insights
It’s a power panel of EI experts this time with Debbie Muno, MD Genos North America, Deiric McCann, MD Genos Europe and Vicky Karuga, MD Genos Pan Africa. They join Genos International CEO Dr Ben Palmer and co-host Marie El Daghl to discuss the top 3 emerging trends in EI for 2025.