our podcast
EI at Work
EI at Work is a monthly podcast that highlights the difference emotional intelligence (or a lack thereof), makes in businesses across the globe. Each episode, co-hosts Dr Ben Palmer and Marie El Daghl are joined by professionals and leaders implementing EI in their workplace. They share real-world examples of how EI has transformed their customers, staff, business outcomes and selves.
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Latest Episode
Tune in online or on your preferred podcast app and stay on top of the world’s most in-demand job skill.
MEET THE HOST
Dr. Ben Palmer
Dr Ben Palmer is the CEO of EI network, Genos International. Renowned for transforming workplaces, business outcomes and lives, Genos International is a world leading provider of EI assessments and development programs.
At Genos International, Dr Palmer has been at the forefront of providing game-changing emotional intelligence services to iconic organisations worldwide, such as IBM, Pfizer, Rio Tinto, Laing O Rourke, and Qantas. Through his work with leaders and professionals, he has invaluable insight into how EI significantly improves staff performance, customer satisfaction, profitability and more.
Dr Palmer completed his PhD at Swinburne University, Melbourne. He developed the first Australian model and assessment of emotional intelligence specific to workplace outcomes. Dr Palmer has continued to contribute his extensive knowledge to various global research articles, book chapters and journals.
As our resident EI Expert on EI at Work, Dr. Palmer brings his extensive knowledge to facilitate thought-provoking discussion on the transformative effects of EI.
MEET THE HOST
Marie El Daghl
Marie El Daghl brings both her business nous and communication expertise to her role as EI at work co-host. She is the Managing Director of Sydney based marketing and communication agency, Chasing Albert. She knows the Genos International business very well having undergone certification and worked closely with our business for many years.
Since 2000, Marie has dedicated her career to helping individuals and brands communicate effectively. Her communication and media training experience is diverse, and she has worked with a myriad of clients such as the French Ambassador to Australia, Mastercard, Nespresso, and many more.
You can expect her to bring out the best in all EI at Work guests, ask the questions on your mind and keep the jargon to a minimum for all those new to both EI and the Genos community.
JUNE 2021
Emotional intelligence in sports: a critical component of a sports leadership program
The Phoenix Suns are in the NBA Playoffs for the first time in 11 years thanks to a competitive advantage like no other – emotional intelligence. In this episode of EI at Work, we’re joined by Jeff Bower, Senior Vice President of Basketball Operations for NBA team Phoenix Suns. He highlights how emotional intelligence has helped to transform the performance of teams and individuals and the role that played in getting them to where they are today.
MAY 2021
Can a leopard change its spots?
The bad behaviour of leaders has come into the spotlight over the last year and many commentators have called out a clear deficit of Emotional Intelligence in positions of power. Whether you are an aspiring leader who behaves like John McEnroe in the office or a HR leader trying to tame the CEO, this podcast will help you understand how an established leader with deeply entrenched negative behaviours can genuinely develop emotional intelligence.
APRIL 2021
Emotional Intelligence and Its Impact on Aged Care Quality, Standards and Workers
The Aged Care sector is responsible for the care of over 1.3 million Australians. However, with issues such as poor workplace conditions, understaffing and abuse confirmed; it’s clear the industry is failing its vulnerable customers and workforce.
Campbell McGlynn, Executive GM People & Culture, at leading aged care provider IRT Group discusses the emotional labour of the aged care industry. He shares how in just 6 months emotional intelligence has already made a mark. Tune in for this deeply insightful episode on emotional intelligence in aged care. Learn why the industry needs to view this as a must-have skill, and how it improves outcomes for workers and residents.
MARCH 2021
What is Emotional Intelligence? Dr Ben Palmer breaks it down to Marie El Daghl
On EI at work, we’ll be sharing real stories, results and business insights on the power of Emotional Intelligence (EI) in the workplace. But before we get started, it’s important to know exactly what EI is. In this opening episode, our hosts Marie El Daghl and EI Expert Dr. Ben Palmer, talk about the science of emotions, what EI is, who should develop it, and how it makes a difference.
New to Emotional Intelligence – then this is essential listening on the basics.
AUGUST 2024
Culture Measurement Tool in Action
Mel Neil, CEO of Mind Insurance, shares why the Emotional Culture Index (ECI) is her go-to tool in her toolkit. In this episode, she explains how the ECI measures workplace emotions and delivers live results in just 5-6 minutes. Learn how the ECI fosters psychologically safe conversations, enhances emotional intelligence, and builds a more engaged, successful workforce.