Emotional Intelligence Certification Program

The Genos Emotional Intelligence (EI) Certification Program is specially designed to make you the expert in applying Emotional Intelligence in the workplace. Further to this, you will learn from internationally recognised experts who develop and apply emotional intelligence with Fortune 500 companies every day.

You will leave the certification program being able to:

  • Design and sell emotional intelligence solutions.
  • Develop individuals’ and teams’ emotional intelligence by assessing and debriefing their assessment results.
  • Provide practical tools and techniques for applying and being more emotionally intelligent in the workplace.
  • Design and deliver group emotional intelligence development sessions.

Course options

For Genos Australia customers, the engaging course is offered face-to-face via a two-day course facilitated by a Genos Master Trainer, fully catered throughout each day located in a high quality venue in the CBD. These are offered in Sydney and Melbourne, Australia.

Note: All Face-to-Face Programs temporarily suspended due to COVID-19.

As a valuable blended learning alternative, the course is also offered online via self-paced, video modules facilitated by Dr Ben Palmer, CEO of Genos International, and Genos Master Trainer Ian Hamilton.

Behaviour Sort Card Deck Practical Activity
Live Virtual Program
Market influences driving the importance of emotionally intelligent leadership in 2019
Self-Paced Virtual Program
Face-to-Face Programs
Face-to-Face Programs

All Face-to-Face Programs temporarily suspended due to COVID-19

For customers outside Australia, please contact your local Genos distributor or view the International events calendar.

Who should attend?

The Genos EI Certification Program is designed for learning and organisational development professionals, human resource consultants or managers, executive coaches, and organisational psychologists.

Program structure – 3 core components

1. Your own 360° EI Workplace Behaviour Assessment

Before the course, you will be invited to complete your own Genos 360° Emotionally Intelligent Workplace Behaviour Feedback Assessment. After the Course, one of the Genos Master Trainers will complete a debrief with you, providing you with your personalised 360° Workplace Behaviour Feedback Report and Development Tips Workbook.

2. An engaging Course with a Genos Master Trainer

The following topics will be covered:

  • The Neuroscience of Emotions and Emotional Intelligence
  • The Genos Models of Emotional Intelligence
  • The Psychometric Properties of the Genos Assessment
  • Interpreting and Debriefing Genos Assessment Results
  • Developing client based Emotional Intelligence Development Plans
  • Group Based Debriefing of Results
  • Genos Emotional Intelligence Development Programs
  • Interpreting and Presenting Emotional Intelligence Data
  • Managing an Assessment Project
  • Support Resources available on the Genos Member Portal

3. Case Study Debrief with a Genos Master Trainer

Finally, to complete your Certification, you will be given the opportunity to debrief the results of a sample 360° Emotionally Intelligent Leadership Feedback Report with another Genos Master Trainer who will act out the character in the scenario. You will be provided feedback on the debrief session, with the ultimate goal of ensuring you are able to apply the Genos Emotional Assessment tools effectively and confidently.

Upon Completion

Your journey begins as a business partner with Genos and it was one of the best decisions you could have made for yourself, your business and your clients.

A step-by-step guide is provided to you to map your entire journey as a Genos EI practitioner along with access to the free Member Only Resource Portal to further assist you in learning about, selling and utilising the Emotional Intelligence Assessments, Enhancement Programs and supporting resources.

What are the outcomes?

Upon successful completion of the program you will be able to:

  • Explain the Genos models of emotional intelligence
  • Discuss the Genos emotional intelligence assessments and their unique features
  • Discuss the business case for emotional intelligence
  • Facilitate a Genos assessment report debrief
  • Design effective emotional intelligence development solutions
  • Facilitate an interpretation of assessment results
  • Facilitate a development plan
  • Execute an emotional intelligence assessment project
  • Facilitate an introductory emotional intelligence session

What are the benefits?

The benefits of becoming a Genos Certified Practitioner:

  • Association with the most well-recognised and respected organisation for applying emotional intelligence in the workplace
  • Access to an international network of over a thousand certified learning, organisational development, human resources and executive coaching professionals
  • Access to our members-only resource portal, containing all of our latest presentations, workshops, proposals, marketing material, case studies and research
  • Support from leading experts in the field including academics and highly-experienced practitioners
  • A free assessment credit for a 360 feedback report


Training Industry Top 20 Assessment and Evaluation Company
2019 Top Assessment and Evaluation Company

This annual list has identified Genos International as a top assessment and evaluation partner in evaluating an individual’s or organisation’s emotional intelligence before, during or after a training engagement.

ICF Certification
ICF Business Partner

International Coach Federation certified coaches can earn 10 Core Competency hours and 4 Resource Development hours by completing the Genos EI Certification Program.

Gold medal for Leadership Development
Gold Medal Winner of the 2018 Brandon Hall Group Excellence Awards

The 2018 Brandon Hall Group Excellence Awards has awarded Genos, along with our specialist partner, BTS, with a Gold Medal for Best Advance in Leadership Development.


I can honestly say that the program has been amazing – the capacity for the program to inform and inspire me was enormous.

The course content information was presented in a very user-friendly manner that has given me insights into the critical role of Emotional Intelligence on our attitudes and actions. 

It has opened my eyes to the enormous potential inside us all, when we are given clear and concise feedback around Emotional Intelligence and the strategies and support to make changes.  The online/remote delivery of the program was fun as well as informative – David worked at keeping the group connected with reflections, questioning and group activities – we all worked collaboratively to really dig deeply into the knowledge and skills of EI certification and the input from each individual was valued.

I found the debrief partnering sessions to be non-threatening yet assisted me to refine my practise of leading effective conversations around EI data.

At the end of the program, I feel well equipped to support others to consider their personal EI report and to develop key insights into actions for change.

Pam Thibou-Martin

VAPA Lead assessor

I completed the virtual certification program and found the experience to be very focused and highly relevant for providing debriefs to our clients.

The program presentation provided strong modelling examples throughout and several opportunities for me to practice with the facilitator and my colleague.

I greatly appreciated this experience and would recommend this program.

Gerard O’Connor, Director

North Queensland Education Department

I would think like most people who complete the course I feel that ongoing practise and experience with the model will improve my effectiveness for clients. David and Ian were incredibly generous with their time and focus regarding my questions in all three phases of the accreditation process. I feel confident following David’s debrief and my work with Ian that GENOS will become a central component of my work – my exposure to the model and professional learning that has ensued has already been impactful in my work in coaching others. I look forward to developing my skills to be even more effective in the coaching space moving forward.

<strong>Tim Harper</strong>

Tim Harper

Growth Coaching International


Scroll to top