Emotional Intelligence Certification Program

The Genos Emotional Intelligence (EI) Certification Program is specially designed to make you the expert in applying Emotional Intelligence in the workplace. Further to this, you will learn from internationally recognised experts who develop and apply emotional intelligence with Fortune 500 companies every day.

You will leave the certification program being able to:

  • Design and sell emotional intelligence solutions.
  • Develop individuals’ and teams’ emotional intelligence by assessing and debriefing their assessment results.
  • Provide practical tools and techniques for applying and being more emotionally intelligent in the workplace.
  • Design and deliver group emotional intelligence development sessions.

Course options

For Genos Australia customers, the engaging course is offered face-to-face via a two-day course facilitated by a Genos Master Trainer, fully catered throughout each day located in a high quality venue in the CBD. These are offered in Sydney and Melbourne, Australia.

As a valuable blended learning alternative, the course is also offered online via self-paced, video modules facilitated by Dr Ben Palmer, CEO of Genos International, and Genos Master Trainer Ian Hamilton.

Behaviour Sort Card Deck Practical Activity
Sydney Course
Market influences driving the importance of emotionally intelligent leadership in 2019
Melbourne Course
Online Course
Online Course

For customers outside Australia, please contact your local Genos distributor or view the International events calendar.

Who should attend?

The Genos EI Certification Program is designed for learning and organisational development professionals, human resource consultants or managers, executive coaches, and organisational psychologists.

Program structure – 3 core components

1. Your own 360° EI Workplace Behaviour Assessment

Before the course, you will be invited to complete your own Genos 360° Emotionally Intelligent Workplace Behaviour Feedback Assessment. After the Course, one of the Genos Master Trainers will complete a debrief with you, providing you with your personalised 360° Workplace Behaviour Feedback Report and Development Tips Workbook.

2. An engaging Course with a Genos Master Trainer

The following topics will be covered:

  • The Science of Emotions
  • Emotional Intelligence and the 6 Competencies
  • Assessment Overview
  • Psychometric Properties and Research Bibliography
  • EI Workplace Behaviour Report Options
  • Interpreting and Debriefing Results
  • Group-based Debriefs
  • Integrating EI into Talent Management
  • EI Selection Assessment – Interview Practice
  • EI Sales Report Options
  • Emotionally Intelligent Leadership and the 6 Competencies
  • Features of the Emotionally Intelligent Leadership Feedback Report
  • Psychometric Properties
  • EI Leadership Report Options
  • Best Approaches to Assessment and Debriefing
  • Alternative EI Measures
  • Project Administration
  • Member Resource Portal
  • Programs available to practitioners
  • Emotional Climate Index

3. Case Study Debrief with a Genos Master Trainer

Finally, to complete your Certification, you will be given the opportunity to debrief the results of a sample 360° Emotionally Intelligent Leadership Feedback Report with another Genos Master Trainer who will act out the character in the scenario. You will be provided feedback on the debrief session, with the ultimate goal of ensuring you are able to apply the Genos Emotional Assessment tools effectively and confidently.

Upon Completion

Your journey begins as a business partner with Genos and it was one of the best decisions you could have made for yourself, your business and your clients.

A step-by-step guide is provided to you to map your entire journey as a Genos EI practitioner along with access to the free Member Only Resource Portal to further assist you in learning about, selling and utilising the Emotional Intelligence Assessments, Enhancement Programs and supporting resources.

What are the outcomes?

Upon successful completion of the program you will be able to:

  • Explain the Genos model of emotional intelligence
  • Discuss the Genos emotional intelligence assessments and their unique features, including developing emotional intelligence in comparison to other measures
  • Discuss the business case for emotional intelligence
  • Design effective emotional intelligence development solutions
  • Facilitate an interpretation of assessment results
  • Facilitate a development plan
  • Execute an emotional intelligence assessment project
  • Facilitate an introductory emotional intelligence session

What are the benefits?

The benefits of becoming a Genos Certified Practitioner:

  • Association with the most well-recognised and respected organisation for applying emotional intelligence in the workplace
  • Access to an international network of over a thousand certified learning, organisational development, human resources and executive coaching professionals
  • Access to our members-only resource portal, containing all of our latest presentations, workshops, proposals, marketing material, case studies and research
  • Support from leading experts in the field including academics and highly-experienced practitioners
  • A free assessment credit for a 360 feedback report


Training Industry Top 20 Assessment and Evaluation Company
2019 Top Assessment and Evaluation Company

This annual list has identified Genos International as a top assessment and evaluation partner in evaluating an individual’s or organisation’s emotional intelligence before, during or after a training engagement.

ICF Certification
ICF Business Partner

International Coach Federation certified coaches can earn 10 Core Competency hours and 4 Resource Development hours by completing the Genos EI Certification Program.

Gold medal for Leadership Development
Gold Medal Winner of the 2018 Brandon Hall Group Excellence Awards

The 2018 Brandon Hall Group Excellence Awards has awarded Genos, along with our specialist partner, BTS, with a Gold Medal for Best Advance in Leadership Development.


This is an excellent Program which has equipped me with the tools, knowledge and practical skills to effectively commence debriefing participants registered for our Genos Programs such as IGNITE or The EI Leader. Ian Hamilton is a supportive facilitator, providing a safe and nurturing environment to learn and practise. This was the first time that I’ve ever actually felt comfortable learning via role play!

Ros Trotter

Ros Trotter

HR Culture

The Genos Emotional Intelligent Program has given me a deeper understanding of myself and those working around me. All the 6 competencies has also given me a new perspective looking at the productive Leadership state and the unproductive Leadership state. 
Being aware of your emotions and the impact it has to the people who are working with you can make a great difference especially being in a Leadership role. The 360 report really helps to look into the details of our own behaviour understand our strength and the areas we need to work on improvements. Leaders who are high in the EI can motivate and engage their people to achieve the desire result and and they become a great asset to the organisation.
Surely it is a great tool and initially it takes time for me to understand the whole model. After reviewing a few times and also from the debrief from the Master Trainer it made it much more clearer for me. Thank you and it’s great to be connected with all the Experts in Genos.

<strong>Rahima Ibrahim</strong>

Rahima Ibrahim

Resolute Ingress Learning Consultancy Sdn Bhd

I would think like most people who complete the course I feel that ongoing practise and experience with the model will improve my effectiveness for clients. David and Ian were incredibly generous with their time and focus regarding my questions in all three phases of the accreditation process. I feel confident following David’s debrief and my work with Ian that GENOS will become a central component of my work – my exposure to the model and professional learning that has ensued has already been impactful in my work in coaching others. I look forward to developing my skills to be even more effective in the coaching space moving forward.

<strong>Tim Harper</strong>

Tim Harper

Growth Coaching International


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