Emotional Intelligence at Work – Genos International

Emotional Intelligence at Work

EI at Work is a monthly podcast that highlights the difference emotional intelligence (EI, or a lack thereof), makes in businesses across the globe. Each episode, co-hosts Dr Ben Palmer and Marie El Daghl are joined by professionals and leaders implementing EI in their workplace. They share real-world examples of how EI has transformed their customers, staff, business outcomes and selves.

Latest Episode

Tune in online or on your preferred podcast app and stay on top of the world’s most in-demand job skill.

Have a question on EI? Leave us a voice message and have it answered on the podcast.

Meet the Hosts

Dr. Ben Palmer

Dr. Ben Palmer

Dr Ben Palmer is the CEO of EI network, Genos International. Renowned for transforming workplaces, business outcomes and lives, Genos International is a world leading provider of EI assessments and development programs.

At Genos International, Dr Palmer has been at the forefront of providing game-changing emotional intelligence services to iconic organisations worldwide, such as IBM, Pfizer, Rio Tinto, Laing O Rourke, and Qantas. Through his work with leaders and professionals, he has invaluable insight into how EI significantly improves staff performance, customer satisfaction, profitability and more.

Dr Palmer completed his PhD at Swinburne University, Melbourne. He developed the first Australian model and assessment of emotional intelligence specific to workplace outcomes. Dr Palmer has continued to contribute his extensive knowledge to various global research articles, book chapters and journals.

As our resident EI Expert on EI at Work, Dr. Palmer brings his extensive knowledge to facilitate thought-provoking discussion on the transformative effects of EI.

Dr. Ben Palmer

Marie El Daghl

Marie El Daghl brings both her affinity for people and knack for humour to her role as EI at work co-host. A master communicator and comedian you can expect her to bring out the best in all guests and the details you’re looking for.

No stranger to business, or training, Marie is the managing director of communications agency Chasing Albert. She runs the firm’s training and coaching program, where she helps her clients to improve their communication effectiveness including presentation training, media skills and more. She is also the host of Commical; a successful business communications podcast that is light on the ear and heavy on the learning.

On EI at Work you can expect Marie to ask all the right questions with her signature wit.

Season One

A collection of 10 episodes, released each month

Your EI Questions – Answered.

Everyone wants to know more about emotional intelligence, and for good reason. Emotional intelligence is a soft skill that’s in high demand. It’s promised to improve many facets of work and personal life, including productivity, job satisfaction, stress, and change just to name a few.

Want to know more? Tune into this special episode of EI at Work, where we answer our listener questions sent in over past 6 months.

The importance of emotional intelligence for teachers and educational leaders.

Educator, mentor, counsellor, motivator, mediator, and even friend. On any given day, school teachers and leaders wear many hats to fulfil the demands of their profession. However, with these different roles comes the toll of highly charged emotional labour. We’re joined by Neil McDonald, CEO of QELi, to discuss why growing emotional intelligence in school teams is key to enhancing culture, wellbeing, and student outcomes.

Coaching with compassion and its role in helping people change.

A big part of any manager or leader’s job is to help people change – yet we often overlook the way we tackle this. Coaching is often approached from a lens of compliance, that is, with set ideas of how people need to act or change. While the best of intentions may drive this style, trying to ‘fix’ others is far from effective. We’re joined by distinguished professor and author Richard Boyatzis to discuss why leaders must coach with compassion.

How EI helped a patient-centric pharma company enhance vision and workplace culture.

We’re introduced to a pharmaceutical startup that harnessed the power of EI to cultivate a successful organisational culture – from the get-go. Newly formed from its major pharmaceutical parent, the startup was on a mission to establish patient-centric vision and improve ways of working. Over 18 months, they worked with Genos to implement an EI program that helped them transform workplace behaviours and reach these goals.

Emotional intelligence in sports: a critical component of a sports leadership program.

The Phoenix Suns are in the NBA Playoffs for the first time in 11 years thanks to a competitive advantage like no other – emotional intelligence. In this episode of EI at Work, we’re joined by Jeff Bower, Senior Vice President of Basketball Operations for NBA team Phoenix Suns. He highlights how emotional intelligence has helped to transform the performance of teams and individuals and the role that played in getting them to where they are today.

Can a leopard change its spots?

The bad behaviour of leaders has come into the spotlight over the last year and many commentators have called out a clear deficit of Emotional Intelligence in positions of power. Whether you are an aspiring leader who behaves like John McEnroe in the office or a HR leader trying to tame the CEO, this podcast will help you understand how an established leader with deeply entrenched negative behaviours can genuinely develop emotional intelligence.

Can EI help to improve the quality of care in aged care?

The Aged Care sector is responsible for the care of over 1.3 million Australians. However, with issues such as poor workplace conditions, understaffing and abuse confirmed; it’s clear the industry is failing its vulnerable customers and workforce.

Campbell McGlynn, Executive GM People & Culture, at leading aged care provider IRT Group discusses the emotional labour of the aged care industry. He shares how in just 6 months emotional intelligence has already made a mark. Tune in for this deeply insightful episode on emotional intelligence in aged care. Learn why the industry needs to view this as a must-have skill, and how it improves outcomes for workers and residents.

What is Emotional Intelligence? Dr Ben Palmer breaks it down to Marie El Daghl.

On EI at work, we’ll be sharing real stories, results and business insights on the power of Emotional Intelligence (EI) in the workplace. But before we get started, it’s important to know exactly what EI is. In this opening episode, our hosts Marie El Daghl and EI Expert Dr. Ben Palmer, talk about the science of emotions, what EI is, who should develop it, and how it makes a difference.

New to Emotional Intelligence – then this is essential listening on the basics.

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