Cargotec Case Study: EI is certainly not optional

This case study was presented at the Genos Annual Global Conference, by Nikki Langman, a Learning and Development Specialist at Cargotec – a global cargo handling company. In this video case study, Nikki shares the game changing and life changing impact Genos EI development has had on her company over the first year. Feedback from...

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Market influences driving the need for soft skill leadership capabilities

Managers who want to stay relevant in their jobs and employable in the future need to enhance their soft skills. Research shows that soft skills are underpinned by emotional intelligence and include things like motivating and engaging team members, facilitating and maintaining a mentally healthy workplace culture, and adapting behaviour to best suit the...

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Reducing HR-related costs in a large company

BackgroundA large company was facing increased HR-related costs associated with involuntary managerial turnover, stress-related claims and poor productivity levels. A suspected cause of these issues was poor manager behaviour towards employees. It was difficult for the organisation to quantify and put forward recommendations to management about how to respond to the rising problem. The...

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Leadership Emotional Intelligence and Employee Engagement – IBM

BackgroundIBM has been a long standing client of Genos, utilizing our emotional intelligence assessment and development programs to help improve coaching and mentoring skills in their managers and the effectiveness of their process improvement personnel. To help further the business case internally, Genos and IBM ran a research project looking at the relationship between...

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An Iconic Retailer – Driving Large-Scale Change Projects

BackgroundA large Australian iconic retailer with many sub-companies and brands was moving to a shared-services model. Large-scale change projects were being facilitated with the assistance of iconic professional service firms to centralise operational functions such as IT, Finance and Human Resources.As can happen with these types of transformation projects, the announcement and commencement of...

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