Case Studies

Promoting student wellbeing

March 07, 2018 - By Genos International

Background: The Southern Cross University Coffs Harbour campus draws students from a region that has a high representation of socio-economically disadvantaged populations. Many students undertaking nursing are the first in their families to be entering university, are needing to also work to support families, and are at high risk of drop out due to these factors. This situation is further compounded by high levels of clinical placement for students in the Bachelor of Nursing program, which occur in addition to a full academic workload, creating additional financial, personal and social burdens for these students.



Reducing HR-related costs in a large company

December 02, 2016 - By Genos International

Background: A large company was facing increased HR-related costs associated with involuntary managerial turnover, stress-related claims and poor productivity levels. A suspected cause of these issues was poor manager behaviour towards employees. It was difficult for the organisation to quantify and put forward recommendations to management about how to respond to the rising problem.



Increased Employee Engagement within a large Government agency

November 09, 2016 - By Genos International

Background: A large NSW government agency was about to go through a restructure that would affect a large number of people. There was considerable anxiety, uncertainty and stress amongst the workforce that was impacting productivity, decreasing employee engagement and decreasing service levels.



Leadership, Emotional Intelligence and Employee Engagement – IBM

April 14, 2015 - By Genos International

Background: IBM has been a long standing client of Genos, utilising our emotional intelligence assessment and development programs to help improve coaching and mentoring skills in their managers and the effectiveness of their process improvement personnel. To help further the business case internally, Genos and IBM ran a research project looking at the relationship between leaders’ emotional intelligence and levels of employee engagement among their direct reports.



Improving Sales Revenue – Sanofi-Aventis

April 14, 2015 - By Genos International

Background: Sanofi-Aventis is the fourth largest pharmaceutical company worldwide with nearly 105,000 employees in over 110 countries. Genos had previously conducted a research study with pharmaceutical sales representatives showing a direct relationship between sales reps emotional intelligence and their performance as measured in revenue generated. While convinced of the relationship, Sanofi-Aventis wanted to examine whether the emotional intelligence of sales representatives could be improved and whether such improvements would in fact result in increased sales revenue.



An Iconic Retailer – Driving Large-Scale Change Projects

April 07, 2015 - By Genos International

Background: A large Australian iconic retailer with many sub-companies and brands was moving to a shared-services model. Large-scale change projects were being facilitated with the assistance of iconic professional service firms to centralise operational functions such as IT, Finance and Human Resources. As can happen with these types of transformation projects, the announcement and commencement of them drove down employee engagement, talent retention and performance, and drove up fear, resistance and negative behaviours among employees, potentially derailing some of the projects.




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Genos helps professionals apply core emotional intelligence skills that enhance their self-awareness, empathy, leadership and resilience.

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